Very nasty telephone scam … Help shut it down … Active now (Nov 2012)

Beware of a very nasty scam that I’ve recently experienced. If you are a victim make sure you report it to ActionFraud (www.actionfraud.police.uk or phone 0300 123 2040)

The company calls asking to speak to a particular person and they introduce themselves using a very Anglo-Saxon name like ‘Paul Smith’ or ‘Shane Blake’ but they have quite broad Indian accents. They also say they are calling from a law firm, in my case they used the firm ‘Allen & Overy’. Once they confirm they are speaking to the correct person they then use a very serious tone to inform you that a legal claim has been filed against you by a company, in my case this was ‘QuickCash’. They also mention terms like ‘Affidavit’ – all very intimidating. I never found out what the claim was but I guess it would have been for some ludicrous amount of money. I have since discovered that the company have some very aggressive approaches including threatening to send people around to your house if you don’t comply with their demands.

The call also comes from a London number currently 02036271571 – it changes. I actually rang them on this number and it definitely goes back to their call centre probably somewhere in India or thereabouts as I heard someone say my name before I had even mentioned it so they can see and recognised my phone number.

For most people the scam is obvious but there are a lot of vulnerable people who won’t so it is important this scam is shut down asap.

If you are contacted by these people get as much information about them as you possibly can – I leave it to your imagination but bear in mind that these people are guilty of fraud and the police are very interested in catching them and shutting them down. The company is protected by communications technology ie they look like they are calling you from a London number but there is no certainty that is where they are located. The reason why I called them was that the original call quality was abysmal and they has the cheek to ask me to call back (and I did!!) I think the call quality was bad because it was routed over a dodgy international connection but that’s all conjecture.

Once you do have some information just calmly say that you know that they are a scam and very calmly put down the phone – under no circumstances get aggressive because this is exactly what they want and you are guaranteed to get further calls to wear you down. Telling them that you know they are a scam is actually playing them at their own game!!

Make sure you have the number they called from (use 1471 on your phone) and a description of your experience with them – it is very much up to you how far you let them progress with their script until you terminate the call. Then to help get these people stopped contact the ActionFraud which is the central site used by all the UK police forces to coordinate information gathered about these sorts of scams. You can go to the website at http://www.actionfraud.police.uk or ring 0300 123 2040 and submit a report – they are very appreciative of the information.

By the way there is no point going to the Telephone Preference Service (www.tpsonline.org.uk/) because they don’t deal with scams and because of the way the scammers are using telecommunication technology it is not possible to block the number. You could however get your telephone provider to block the number on your telephone account – no idea what this would cost.

Please spread the word……

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About David

Profile

Making a complete career change to become an Occupational Therapist following a long career in IT and Mobile Telecommunications.

Well equipped with the personal qualities required to fulfil the role of an Occupational Therapist including being a highly developed empathic communicator with children through to the elderly, an enthusiastic desire to improve people’s lives and a wealth of life experience.

Planning to take up an Occupational Therapy Assistant position in a site located in Berkshire area while taking an Access course (Open University modules) which will allow attendance of a four year in-service Occupational Therapy course.

Looking for an OTA position in an NHS hospital or other organisations which will support the aim of becoming a fully qualified Occupational Therapist specialising in one of: Mental Health, Paediatrics or the Elderly. Currently arranging shadowing sessions with OTs working in each of these disciplines at the local NHS hospitals in order to gain a clearer understanding of the roles.
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Key Skills and Experience

Volunteer Age Concern Advocate

Caring for the financial affairs of elderly people in private residential homes. Included collection of pension and monitoring of savings to ensure benefits were not compromised. Considerable amount of time spent with clients communicating and advising.

Volunteer Classroom Assistant at Garth Hill Primary School, Bracknell.

Once a week, spent 2-3 hours working with two or more nine year old children with emotional and/or learning difficulties. Duties mainly involved assisting the children to read and various other tasks set by the class teacher.

Visiting the Elderly in Residential Homes

For many years I have had experience of visiting elderly people in residential homes in the context of regular voluntary visits to Parkhurst Residential Home in Reading and visits to friends and parents (my mother suffers from advanced suspected Alzheimer’s).

IT Technical Support in a Customer Services context

The last five years spent working as a Technical Support Analyst in the Mobile Telecommunications industry. This role has provided me with highly developed problem resolution skills and extensive communication skills using computer technology including instant messaging, email, web based remote control tools and the phone in both one -to-one and conference call scenarios. Due the role covering the EMEA (Europe, Middle East and Africa) region I have experience of communicating with a wide range of cultures.

In general, I am a naturally intuitive communicator and have the ability to put people at ease in most situations. In my IT work role I spent a significant amount of time with colleagues in both counselling and coaching roles for personal and work issues.

Being a fully trained Electronics engineer I am inherently practical in my approach which is further tempered by my strong sense of intuition.

Employment History

26 Aug 2008 – Oct 2011 Technical Support Analyst at Research In Motion Ltd, Egham

Working in the Strategic Service Delivery Team providing case based support to Strategic Carriers (O2, Vodafone, T-Mobile etc) in the EMEA region.

Oct 2006 – Aug 2008 Data Support Specialist at Vodafone UK Ltd, Newbury

Working in a Support team providing case based support to Vodafone UK customers with BlackBerry Enterprise Server installations.

Dec 2005 – May 2006 Lotus Domino System Administrator at Brighthouse Ltd, Reading

(Contract Job) Administration of the company’s email system and providing general technical workstation and application support.

Aug 1981- Sep 2005 3M United Kingdom Plc , Bracknell

2002–2005 Lotus Domino System Administrator

1998–2002 Technical Support Analyst

1981–1998 Senior Specialist

  • Certified Six Sigma Greenbelt

Worked in the PC support team from the time before PCs were widespread (team of two people), through the introduction of the IBM PC, LAN technology supporting File and Printer Servers, to a global LAN infrastructure supporting a full electronic mail system (global team of more than 100)

1979 – 1981 Professional Technology Officer II at AWRE, MoD(PE), Aldermaston

Qualifications

B.Eng(Hons) Electronic Engineering Sheffield University

Other Interests

Movement Studies, Games, art, pottery, reading science fiction, contemporary jazz,, human behaviour & psychology, Alternative therapies, digital photography, sports.

Location:Plymouth Avenue,Woodley,United Kingdom